Legal information
Terms of sale and protection of your data
Last updated: October 30, 2026.
1. Who we are
The website naydor-shop.ergycode-py.com is operated by NAYDOR SHOP, Cité du Peuple, ruelle Hôtel Congo #32, Cap-Haïtien, Haiti. Contact: +509 5536-0644 · ingmemeergy@gmail.com · WhatsApp +509 3844-3786. These terms apply to every order placed on the website.
2. Products and sellers
Products are sold by NAYDOR SHOP or by partner resellers whose name is shown on the product page (seller badge). NAYDOR SHOP collects payment on behalf of these resellers. Photos and descriptions are as accurate as possible; slight color differences may occur depending on your screen.
3. Prices
Prices are in Haitian gourdes (HTG). Amounts shown in US dollars (USD) or Dominican pesos (DOP) are an indicative conversion at the day's rate. The applicable price is the one displayed when the order is confirmed, including promotions and discounts. Delivery fees are shown before you confirm.
4. Orders
To order, you need an account with a verified email address. The order is recorded once the cart and payment method are confirmed; a confirmation email is sent to you. An order with products from several sellers is split into sub-orders, paid in a single payment.
5. Payment
Accepted methods: MonCash, NatCash (payment verified by our team from the phone number and transaction ID), bank card when offered, and cash on delivery. Paying in 2 or 3 instalments is offered to eligible customers; the schedule is shown before you confirm and the parcel ships once fully paid, unless stated otherwise. An unpaid order without proof of payment may be cancelled after a delay and the stock released.
6. Pre-orders and delayed availability
Some products are offered as pre-orders (full payment or deposit, balance on delivery) or as "available within N days". The stated lead time is an estimate; we will inform you of any delay.
7. Delivery and pickup
We deliver to the zones offered at checkout, with an estimated date (usually about 4 days) shown on your order. You can choose a time slot when available, or free in-store pickup by showing your pickup code. Check your parcel on receipt and report any problem within 48 hours.
8. Returns and refunds
You can request a return within 14 days of delivery from your order page. The item must be unused and in its original packaging. Once accepted, you are refunded as store credit on your account or, depending on the case, by MonCash or cash, for the price paid. Unsealed hygiene items and personalised products cannot be returned or exchanged unless defective.
9. Benefits: club, loyalty, gift cards, coupons
The NAYDOR Privé membership is paid for a fixed period (month or year) and does not renew automatically; it cannot be refunded once activated. Loyalty points, store credit and gift cards have no cash value. Coupons cannot be combined unless stated otherwise, and a personal coupon can only be used by its holder.
10. Liability
NAYDOR SHOP is not liable for delays or failures caused by force majeure (bad weather, unrest, network outages, etc.). Our liability is limited to the amount of the order concerned.
11. Complaints and disputes
Any complaint can be sent by WhatsApp or email; we reply as quickly as possible. Failing an amicable agreement, disputes fall under the competent courts of Cap-Haïtien, under Haitian law.
12. Changes
We may change these terms; the applicable version is the one in force on the date of your order.
Last updated: October 31, 2026.
1. Data controller
NAYDOR SHOP, Cité du Peuple, ruelle Hôtel Congo #32, Cap-Haïtien, Haiti — ingmemeergy@gmail.com · +509 5536-0644.
2. Data we collect
Account: username, email, password (encrypted, never readable by us), optional profile photo, optional date of birth. Orders: delivery addresses, phone, items, amounts, payment method; for MonCash/NatCash, the paying number and transaction ID. We never see or store bank card numbers: they are handled directly by the payment provider. Website use: technical logs (IP address, pages viewed, device), reviews, questions, messages to customer service and conversations with the shopping assistant.
3. Why we use it
To process your orders, payments, deliveries and returns; manage your account, loyalty points and store credit; answer you; prevent fraud and secure the website (email verification, blocking abusive login attempts); improve the website from aggregated statistics; and, unless you object, send you emails about your orders and offers.
4. Marketing emails
Every promotional email contains a one-click unsubscribe link; you can also manage your preferences from your profile. Order-related emails (confirmation, shipping) are still sent. We may also message you on WhatsApp, at the number on your account or order, about a cart, an unpaid order or a product that is available again. Reply STOP to no longer receive these sales reminders; messages about an order in progress may continue.
5. Cookies and local storage
We use necessary cookies: login session, security (CSRF), chosen language and currency. If you arrive through a link from our social networks, a NAYDOR SHOP measurement cookie remembers that post for 7 days, to show which posts lead to a cart or an order; it is not shared with anyone. To count one click per visitor per day, we keep an encrypted fingerprint of your connection and browser, never your IP address. Your browser also stores locally the theme, recently viewed products and stories already seen. No advertising cookies; our visit and performance statistics are anonymous and aggregated, without cookies.
6. Who we share it with
Only with the providers needed for the service: payment operators (MonCash, NatCash, card provider), couriers (name, phone and address of the delivery concerned), partner resellers for orders of their products, email and WhatsApp/SMS delivery, website hosting, and the artificial intelligence provider of the shopping assistant (your questions, without your payment details). We never sell your data.
7. Retention
Account: while it is active. Orders and invoices: as long as accounting obligations require. Shopping assistant conversations and performance measurements: 90 days. Administration security log: 365 days. Marketing preferences: until you unsubscribe.
8. Security
Encrypted connection (HTTPS), encrypted passwords, email verification, two-factor authentication (mandatory for resellers, available to staff), protection against repeated login attempts, regular backups.
9. Your rights
You can view and correct your information from your profile, request a copy or the deletion of your account, and object to marketing emails, by writing to ingmemeergy@gmail.com or on WhatsApp. Some order data may be kept for our legal obligations.
10. Changes
This policy may change; the update date is shown at the top of the page.
Meta advertising cookie: if you accept it in the site banner, Meta's pixel (Facebook, Instagram) records the product pages you view, items added to the cart and purchases (products, amount in HTG). It is used to measure our ads and show you our products on those networks. Without your consent it is not loaded. You can change your mind at any time with the "Manage cookies" link at the bottom of the page. Meta processes this data under its own privacy policy.
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