Question 1

How do I pay with MonCash or NatCash?

Accepted Answer

At checkout, choose MonCash or NatCash. Send the exact order amount to the merchant number: - MonCash: +509 3777-6294 - NatCash: +509 5536-0644 Then enter, in the payment window, the phone number that paid and the transaction ID received by SMS. Our team checks the payment and moves your order to "Processing"; follow its status in "My orders". Send the proof quickly: an order left pending without proof of payment may be cancelled after about 2 hours to release the stock.

Question 2

How do I pay by bank deposit or transfer?

Accepted Answer

At checkout, choose "Bank deposit or transfer" and confirm the order. The order page shows the exact amount for each account: - BUH USD : 27000070543 (MEME ERGY) - BUH HTG : 27000073399 (MEME ERGY) - UNIBANK USD : 510221630494391 (Naydère Dorastin) After paying, enter on that page the account used, the payer's name, a phone number and the deposit slip or transfer number. Our team checks it and moves your order to "Processing". Declare your proof within 48 hours: without proof, the order is cancelled to release the stock. For a USD account, the amount uses the day's exchange rate.

Question 3

Can I pay by card or on delivery?

Accepted Answer

Card payment (Visa, Mastercard…) is offered at checkout when it is enabled: it is secured by our payment provider, and NAYDOR SHOP never sees your card number. Cash on delivery is available when the option is shown for your order. Prices are set in gourdes (HTG). The currency selector (HTG, USD, DOP) only shows an indicative conversion at today's rate.

Question 4

What are the delivery times and fees?

Accepted Answer

Fees depend on your delivery zone and are shown at checkout, before you confirm. Pick-up at our store is free. An estimated delivery date (usually about 4 days) is shown in your order details. For an item "available within N days", delivery is estimated after its availability date.

Question 5

How do I track my order?

Accepted Answer

Open "My orders" then the order: the timeline shows its status (pending, processing, shipped, delivered). Once shipped, the carrier and tracking number appear there. Any question? Message us on WhatsApp at +509 3844-3786 with your order number.

Question 6

How do I return an item?

Accepted Answer

You have 14 days after delivery to request a return: "My orders" → the order → "Request a return". Choose the items, quantities and reason. Our team reviews the request and gets back to you. Only one request can be open at a time per order.

Question 7

How am I refunded?

Accepted Answer

Once the return is approved, you are refunded as store credit added automatically to your account (usable on your next orders), or manually (MonCash or cash) depending on the case. The refund matches the price paid for the returned items.

Question 8

What is a pre-order?

Accepted Answer

Some out-of-stock items can still be ordered as a pre-order. Depending on the item, you pay in full now or only a deposit (percentage shown on the product page), with the balance due on delivery. Your order is fulfilled as soon as stock arrives; the announced lead time is shown on the product page.

Question 9

What does "available within N days" mean?

Accepted Answer

This badge marks an item you can order now that will be available N days after your order (usually 8 days). A countdown is shown in your order details. If the date changes, it is updated there automatically.

Question 10

How do loyalty points work?

Accepted Answer

You earn 1 point per 100 HTG spent, credited when the order is delivered. From 100 points, exchange them for a promo code from your profile (1 point = 0.50 HTG, i.e. 50 HTG for 100 points). Your accumulated points move you from Bronze to Silver (300 points) then Gold (800 points).

Question 11

How do I refer a friend?

Accepted Answer

Your referral code is shown in your profile. When a friend signs up with it, you each receive 50 loyalty points.

Question 12

How do I use a gift card?

Accepted Answer

A gift card has a code like GIFT-XXXX-XXXX-XXXX. Enter it in your profile: its amount is added to your store credit. At checkout, tick "use my store credit": it is deducted from the order total.

Question 13

I didn't receive the verification code

Accepted Answer

At sign-up (and at login while your address is not verified), a 6-character code is emailed to you. It is valid for 60 seconds and 5 attempts are allowed. Not received? Check your spam folder, then click "send a new code" (the previous one is cancelled). You can also click the link in the email.

Question 14

I forgot my password

Accepted Answer

On the login page, click "Forgot password?" and enter your email address: you will receive a link to choose a new one (at least 10 characters).

Question 15

How do I become a reseller on NAYDOR?

Accepted Answer

Click "Sell on NAYDOR" (footer) and fill in the application, accepting the terms. Our team reviews it and notifies you by email. Once approved, your reseller space is protected by mandatory two-factor authentication (authenticator app). Your products are reviewed before publication and carry your shop's badge.

Question 16

Reseller commissions and payouts

Accepted Answer

NAYDOR collects online payments and takes a 10% commission on your sales. Your balance is visible in your space (ledger). You can request a payout (MonCash, NatCash or bank transfer) from a 500 HTG balance.

Question 17

Terms and conditions of sale

Accepted Answer

Last updated: October 30, 2026. 1. Who we are The website naydor-shop.ergycode-py.com is operated by NAYDOR SHOP, Cité du Peuple, ruelle Hôtel Congo #32, Cap-Haïtien, Haiti. Contact: +509 5536-0644 · ingmemeergy@gmail.com · WhatsApp +509 3844-3786. These terms apply to every order placed on the website. 2. Products and sellers Products are sold by NAYDOR SHOP or by partner resellers whose name is shown on the product page (seller badge). NAYDOR SHOP collects payment on behalf of these resellers. Photos and descriptions are as accurate as possible; slight color differences may occur depending on your screen. 3. Prices Prices are in Haitian gourdes (HTG). Amounts shown in US dollars (USD) or Dominican pesos (DOP) are an indicative conversion at the day's rate. The applicable price is the one displayed when the order is confirmed, including promotions and discounts. Delivery fees are shown before you confirm. 4. Orders To order, you need an account with a verified email address. The order is recorded once the cart and payment method are confirmed; a confirmation email is sent to you. An order with products from several sellers is split into sub-orders, paid in a single payment. 5. Payment Accepted methods: MonCash, NatCash (payment verified by our team from the phone number and transaction ID), bank card when offered, and cash on delivery. Paying in 2 or 3 instalments is offered to eligible customers; the schedule is shown before you confirm and the parcel ships once fully paid, unless stated otherwise. An unpaid order without proof of payment may be cancelled after a delay and the stock released. 6. Pre-orders and delayed availability Some products are offered as pre-orders (full payment or deposit, balance on delivery) or as "available within N days". The stated lead time is an estimate; we will inform you of any delay. 7. Delivery and pickup We deliver to the zones offered at checkout, with an estimated date (usually about 4 days) shown on your order. You can choose a time slot when available, or free in-store pickup by showing your pickup code. Check your parcel on receipt and report any problem within 48 hours. 8. Returns and refunds You can request a return within 14 days of delivery from your order page. The item must be unused and in its original packaging. Once accepted, you are refunded as store credit on your account or, depending on the case, by MonCash or cash, for the price paid. Unsealed hygiene items and personalised products cannot be returned or exchanged unless defective. 9. Benefits: club, loyalty, gift cards, coupons The NAYDOR Privé membership is paid for a fixed period (month or year) and does not renew automatically; it cannot be refunded once activated. Loyalty points, store credit and gift cards have no cash value. Coupons cannot be combined unless stated otherwise, and a personal coupon can only be used by its holder. 10. Liability NAYDOR SHOP is not liable for delays or failures caused by force majeure (bad weather, unrest, network outages, etc.). Our liability is limited to the amount of the order concerned. 11. Complaints and disputes Any complaint can be sent by WhatsApp or email; we reply as quickly as possible. Failing an amicable agreement, disputes fall under the competent courts of Cap-Haïtien, under Haitian law. 12. Changes We may change these terms; the applicable version is the one in force on the date of your order.

Question 18

Privacy policy

Accepted Answer

Last updated: October 31, 2026. 1. Data controller NAYDOR SHOP, Cité du Peuple, ruelle Hôtel Congo #32, Cap-Haïtien, Haiti — ingmemeergy@gmail.com · +509 5536-0644. 2. Data we collect Account: username, email, password (encrypted, never readable by us), optional profile photo, optional date of birth. Orders: delivery addresses, phone, items, amounts, payment method; for MonCash/NatCash, the paying number and transaction ID. We never see or store bank card numbers: they are handled directly by the payment provider. Website use: technical logs (IP address, pages viewed, device), reviews, questions, messages to customer service and conversations with the shopping assistant. 3. Why we use it To process your orders, payments, deliveries and returns; manage your account, loyalty points and store credit; answer you; prevent fraud and secure the website (email verification, blocking abusive login attempts); improve the website from aggregated statistics; and, unless you object, send you emails about your orders and offers. 4. Marketing emails Every promotional email contains a one-click unsubscribe link; you can also manage your preferences from your profile. Order-related emails (confirmation, shipping) are still sent. We may also message you on WhatsApp, at the number on your account or order, about a cart, an unpaid order or a product that is available again. Reply STOP to no longer receive these sales reminders; messages about an order in progress may continue. 5. Cookies and local storage We use necessary cookies: login session, security (CSRF), chosen language and currency. If you arrive through a link from our social networks, a NAYDOR SHOP measurement cookie remembers that post for 7 days, to show which posts lead to a cart or an order; it is not shared with anyone. To count one click per visitor per day, we keep an encrypted fingerprint of your connection and browser, never your IP address. Your browser also stores locally the theme, recently viewed products and stories already seen. No advertising cookies; our visit and performance statistics are anonymous and aggregated, without cookies. 6. Who we share it with Only with the providers needed for the service: payment operators (MonCash, NatCash, card provider), couriers (name, phone and address of the delivery concerned), partner resellers for orders of their products, email and WhatsApp/SMS delivery, website hosting, and the artificial intelligence provider of the shopping assistant (your questions, without your payment details). We never sell your data. 7. Retention Account: while it is active. Orders and invoices: as long as accounting obligations require. Shopping assistant conversations and performance measurements: 90 days. Administration security log: 365 days. Marketing preferences: until you unsubscribe. 8. Security Encrypted connection (HTTPS), encrypted passwords, email verification, two-factor authentication (mandatory for resellers, available to staff), protection against repeated login attempts, regular backups. 9. Your rights You can view and correct your information from your profile, request a copy or the deletion of your account, and object to marketing emails, by writing to ingmemeergy@gmail.com or on WhatsApp. Some order data may be kept for our legal obligations. 10. Changes This policy may change; the update date is shown at the top of the page. Meta advertising cookie: if you accept it in the site banner, Meta's pixel (Facebook, Instagram) records the product pages you view, items added to the cart and purchases (products, amount in HTG). It is used to measure our ads and show you our products on those networks. Without your consent it is not loaded. You can change your mind at any time with the "Manage cookies" link at the bottom of the page. Meta processes this data under its own privacy policy.

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