Terms and conditions of sale

Last updated: October 30, 2026.

1. Who we are
The website naydor-shop.ergycode-py.com is operated by NAYDOR SHOP, Cité du Peuple, ruelle Hôtel Congo #32, Cap-Haïtien, Haiti. Contact: +509 5536-0644 · ingmemeergy@gmail.com · WhatsApp +509 3844-3786. These terms apply to every order placed on the website.

2. Products and sellers
Products are sold by NAYDOR SHOP or by partner resellers whose name is shown on the product page (seller badge). NAYDOR SHOP collects payment on behalf of these resellers. Photos and descriptions are as accurate as possible; slight color differences may occur depending on your screen.

3. Prices
Prices are in Haitian gourdes (HTG). Amounts shown in US dollars (USD) or Dominican pesos (DOP) are an indicative conversion at the day's rate. The applicable price is the one displayed when the order is confirmed, including promotions and discounts. Delivery fees are shown before you confirm.

4. Orders
To order, you need an account with a verified email address. The order is recorded once the cart and payment method are confirmed; a confirmation email is sent to you. An order with products from several sellers is split into sub-orders, paid in a single payment.

5. Payment
Accepted methods: MonCash, NatCash (payment verified by our team from the phone number and transaction ID), bank card when offered, and cash on delivery. Paying in 2 or 3 instalments is offered to eligible customers; the schedule is shown before you confirm and the parcel ships once fully paid, unless stated otherwise. An unpaid order without proof of payment may be cancelled after a delay and the stock released.

6. Pre-orders and delayed availability
Some products are offered as pre-orders (full payment or deposit, balance on delivery) or as "available within N days". The stated lead time is an estimate; we will inform you of any delay.

7. Delivery and pickup
We deliver to the zones offered at checkout, with an estimated date (usually about 4 days) shown on your order. You can choose a time slot when available, or free in-store pickup by showing your pickup code. Check your parcel on receipt and report any problem within 48 hours.

8. Returns and refunds
You can request a return within 14 days of delivery from your order page. The item must be unused and in its original packaging. Once accepted, you are refunded as store credit on your account or, depending on the case, by MonCash or cash, for the price paid. Unsealed hygiene items and personalised products cannot be returned or exchanged unless defective.

9. Benefits: club, loyalty, gift cards, coupons
The NAYDOR Privé membership is paid for a fixed period (month or year) and does not renew automatically; it cannot be refunded once activated. Loyalty points, store credit and gift cards have no cash value. Coupons cannot be combined unless stated otherwise, and a personal coupon can only be used by its holder.

10. Liability
NAYDOR SHOP is not liable for delays or failures caused by force majeure (bad weather, unrest, network outages, etc.). Our liability is limited to the amount of the order concerned.

11. Complaints and disputes
Any complaint can be sent by WhatsApp or email; we reply as quickly as possible. Failing an amicable agreement, disputes fall under the competent courts of Cap-Haïtien, under Haitian law.

12. Changes
We may change these terms; the applicable version is the one in force on the date of your order.